Get In Touch

We’re here to help! If you need assistance, have questions, or wish to report an issue, please contact us using the details below. Our support team is committed to providing prompt and reliable service.

Customer Support Emails

General Enquiries & Assistance: help@tradeintrack.co.za
Report a Store or Vendor: reportstore@tradeintrack.co.za
Returns and Refunds: returns@tradeintrack.co.za

Important Information to Include

To ensure we assist you efficiently, please provide the following details when contacting us:

The local trading platform where you made the purchase
The Store URL
The Product Name and Description
Your Order Reference Number
Proof of Payment (attach a screenshot or receipt)
Delivery Details and date of purchase
A clear description of the issue, including photos if necessary

Providing accurate information will help us resolve your query as quickly as possible.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday, Sunday & Public Holidays: Closed

Response Time

We aim to respond to all enquiries within 24–48 business hours.

Safety Notice

For your protection, Trade In Track will never ask for your password or sensitive banking details via email. Please remain vigilant and report any suspicious activity immediately.

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